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IDProjectCategoryView StatusDate SubmittedLast Update
0000583T99X171.00 SKB Eagle_Vendor_IssuePlayer Issuepublic2019-03-26 12:032019-06-18 19:05
Reporter(ALTech) Jewoo Lee Assigned To(Amlogic) Jingyu Xu Due Date2019-03-29 12:56
PriorityhighSeveritys2-severeReproducibilityrandom
Status closedResolutionduplicate 
Summary0000583: Reset during watching Live Channels via Multi-view
Description[SW Version]
V15.502.6 + patch0319

[Observed Symptom]
Reset during watching Live Channels via Multi-view
(Restarting from Btv boot image)

[Reproducibility]
Once

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[SW 버전]
V15.502.6 + patch0319

[발생 현상]
멀티뷰를 통한 라이브 채널 재생 중 Reset (Btv 부팅 이미지 부터 재시작)

[재현 빈도]
1회 발생
Steps To Reproduce1) Launch Multi-view
2) leave and monitor STB

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1) 멀티뷰 실행
2) STB 방치 및 모니터링
TagsNo tags attached.
Attach Tags

Relationships

duplicate of 0000666 closed(Amlogic) Jingyu Xu [Stability] Reset during Aging Test(Popular Channel Switching and Live TV Channel Zapping) 

Users monitoring this issue

User List (ALTech) SY Yoon , (SW) Jacky Chiang

Activities

(ALTech) Jewoo Lee

2019-03-26 12:03

developer  

pstore.7z (48,477 bytes)

(Amlogic) Jingyu Xu

2019-03-27 16:54

developer   ~0001746

we did not reproduce it yet.

(ALTech) Eric Kim

2019-03-29 17:09

developer   ~0001771

Hi Jingyu,

This issue has been reproduced in v15.502.8 version.
Please check with the attached ramoops dump and adb log first what the casue is.
pstore-2.7z (28,697 bytes)
log.7z (393,524 bytes)

(SW) Jacky Chiang

2019-04-30 14:11

manager   ~0002326

Hi Mr. Lee,

     Could you kindly use SW v15.502.15 to verify it again ? Our engineer, Jim will cowork with you for verification.
I think AML already improved and fine tune IPTV player over one month and the latest SW version should fix this issue.

(ALTech) Jewoo Lee

2019-04-30 19:58

developer   ~0002333

Hi Jacky,
This issue occurs on V15.502.15 as well.
And I think the root cause of this issue is same as Mantis-666 issue considering the same logs.
So please handle this issue by Mantis-666.

(ALTech) SY Yoon

2019-06-18 19:05

developer   ~0002743

It fixed

Issue History

Date Modified Username Field Change
2019-03-26 12:03 (ALTech) Jewoo Lee New Issue
2019-03-26 12:03 (ALTech) Jewoo Lee Status new => assigned
2019-03-26 12:03 (ALTech) Jewoo Lee Assigned To => (SW) Jacky Chiang
2019-03-26 12:03 (ALTech) Jewoo Lee File Added: pstore.7z
2019-03-26 20:38 (SW) Jacky Chiang Project T99X171.00 SKB Eagle => T99X171.00 SKB Eagle_Vendor_Issue
2019-03-26 20:38 (SW) Jacky Chiang Category SW Issue => General
2019-03-26 20:38 (SW) Jacky Chiang Assigned To (SW) Jacky Chiang => (Amlogic) Jingyu Xu
2019-03-26 20:41 (SW) Jacky Chiang Category General => Player Issue
2019-03-26 20:41 (SW) Jacky Chiang Description Updated
2019-03-26 20:41 (SW) Jacky Chiang Steps to Reproduce Updated
2019-03-27 16:54 (Amlogic) Jingyu Xu Note Added: 0001746
2019-03-29 17:06 (ALTech) Eric Kim Issue Monitored: (ALTech) SY Yoon
2019-03-29 17:09 (ALTech) Eric Kim File Added: pstore-2.7z
2019-03-29 17:09 (ALTech) Eric Kim File Added: log.7z
2019-03-29 17:09 (ALTech) Eric Kim Note Added: 0001771
2019-03-29 17:09 (ALTech) Eric Kim Issue Monitored: (SW) Jacky Chiang
2019-04-30 14:11 (SW) Jacky Chiang Note Added: 0002326
2019-04-30 19:58 (ALTech) Jewoo Lee Note Added: 0002333
2019-04-30 19:59 (ALTech) Jewoo Lee Relationship added duplicate of 0000666
2019-06-18 19:05 (ALTech) SY Yoon Note Added: 0002743
2019-06-18 19:05 (ALTech) SY Yoon Status assigned => closed
2019-06-18 19:05 (ALTech) SY Yoon Resolution open => duplicate